We providing offshore Technical Support implies dealing with each individual query with equal attention and patience, formulating the best solution and putting it across to the client in need. We understand that there exist various levels of live technical support services, to suit all business models. Thus, our service crew follows industry-recognized processes to ensure structured and smoothly operating solutions.
IDS has made a significant impact on the Managed Services industry by being the first successful provider to offer both a Remote Monitoring and Management platform with bundled NOC Services. Our unique blend of business enablement services are comprised of a IDS hosted tool set for Remote Monitoring and Management (RMM), a 24×7 Network Operations Center (NOC) and dedicated account management teams to help you grow your business.
IDS’s Backup Disaster Recovery appliance provides real-time onsite data protection as well as offsite data continuity via cloud storage, while nightly self testing proves backups are successful. MSPs remotely manage IDS Backup Disaster Recovery through an easy-to-use, web-based portal with an RMM (Remote Monitoring Management) agent for alerting and scripting.